
Every failure review eventually arrives at the same finding: someone knew.
Building resilience means designing for the moment a person has to say something inconvenient, quickly, to someone more senior than them.
Redundant systems do not help if nobody is willing to report the anomaly.
By Anna Reinholt

Every failure review eventually arrives at the same finding: someone knew.
Building resilience means designing for the moment a person has to say something inconvenient, quickly, to someone more senior than them.
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